Last updated on August 31, 2024
These Terms of Service (“Terms”) regulate your use of the website located at website (the “Site”) owned or operated by VerbaLearn. (“VerbaLearn,” “we,” or “us”), with a legal address in the Company, in accordance with the legislation of Country and any other websites or mobile applications under the VerbaLearn brand, interactive features, widgets, and resources offered by VerbaLearn through traditional Internet websites, mobile devices, or social media platforms (collectively referred to as the “VerbaLearn Service” or “Service”). Please read these Terms carefully. By using the VerbaLearn Service, you confirm that you have read and understood these Terms and agree to comply with them. If you do not agree to these Terms, you cannot use the VerbaLearn Service.
Your use of certain parts of the Service, including your participation in any VerbaLearncompetitions or contests, may be subject to additional terms (“Additional Terms”). In cases where Additional Terms apply, we will make them available to you so that you can familiarize yourself with them while using this part of the Service. By using this part of the Service, you agree to the Additional Terms.
For purchases via our website, by clicking on the “Accept” button, you agree to the terms of this agreement, which will bind you. If you do not agree to these terms and conditions, you must cease to continue to purchase any Services from us.

1. Definitions
- “Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine-readable, or other forms concerning the business, clients, suppliers, finances, and other areas of the other party’s business or products, including, without limitation, the Course Materials. It does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.
- “Course Materials” means the information provided by VerbaLearn to accompany a course provided as part of the Services in hard copy or electronic form.
- “Fees” means the fees paid by you to VerbaLearn for the Services.
- “Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information, and other intellectual property rights (registered or unregistered) throughout the world.
- “Course” means the delivery by us of a course pursuant to which you learn course materials.
- “Services” means the provision of the Course and/or the Taught Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website.
- “Taught Course” means a course taught by us in a classroom setting to which you attend in person.
- “You” means the individual purchasing the Services.

2. The Services
2.1. A description of the Services, along with the dates on which they will begin, is available on our Website or online at the course. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.
2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.
2.3. We expect you to confirm that the Services you are purchasing will meet your needs. We do not guarantee that you will obtain a particular result, professional qualification, or employment opportunity from your purchase and completion of any of the Services.
2.4. VerbaLearn is not responsible for your use of the knowledge or skills gained from our courses in any specific professional, financial, or personal context. We do not provide any certifications or guarantees related to career advancement, job placement, or financial gain. The services we provide are solely for educational purposes, and any application of the information is at your discretion.

3. Payment Policy
3.1. To purchase any of the Services online, you accept the Terms and Conditions with us via the Website.
3.2. To purchase a Service, you need to visit our website. You accept the Terms and Conditionswith us via the Website to access your course online.
3.3. When you place an order for a Service via the Website, you are offering to purchase the Services on these Terms and Conditions. VerbaLearn reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed.
3.4. Following receipt of your order for Services, we will contact you to confirm receipt of your order.
3.5. A legally binding agreement between us and you shall come into existence when we have:
(a) Accepted your offer to purchase Services by sending you an email confirming the purchase; and
(b) Received payment of the relevant Fees from you
3.6. Where your order consists of multiple online courses, each individual course will be treated by us as a separate offer to purchase. Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.

4. Refund Policy
4.1. Subject to clause 4.2 below, where we have accepted/confirmed the Services being purchased by you and formed a legally binding agreement with, you are permitted to cancel your purchase of the Services.
4.2. If you have purchased a Course and have already accessed, downloaded all or part of the Course, or started to use that Course, then you shall have no right to cancel your order.
4.3. Notwithstanding clause 4.1, there is no other right to cancel or vary your purchase of Services. Any other cancellation and/or variation of course dates will be at the entire discretion of VerbaLearn.

5. Fees
5.1. The Fees for the Services shall be as set out on the Website at the time you placed an order for them.
5.2. Unless otherwise specified at the time you purchase the Services, the Fees are exclusive of VAT or other local taxes, the cost of some Course Materials, and any delivery costs payable in respect of the delivery of Course Material to you. Each of these costs will be set out on the Website prior to your purchase of the Services.
5.3. Fees for the Service selected by you on the Website shall be debited from your credit/debit card at the time of purchase. Fees must be paid in full prior to you attending any Course or accessing any Course.
5.4. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for you, and VerbaLearn shall not be responsible for these.
5.5. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access to any Course.

6. Liability
6.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, the provision of investment advice.
6.2. Although VerbaLearn aims to provide the Services to the highest standards of the industry, neither it nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by the Client on such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue, or goodwill, or (iv) any indirect, special, or consequential loss arising from any breach of the terms of this Agreement.
6.3. Except to the extent that they are expressly set out in these Terms and Conditions, no conditions, warranties, or other terms shall apply to the Services. Subject to clause 6.5, no implied conditions, warranties, or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose, or conformance with description).
6.4. Subject to clause 6.5 below, VerbaLearn’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence, or for any other reason) shall be limited to the Fees received by us in connection with the relevant Course in relation to which a dispute has arisen.
6.5. Nothing in this Agreement shall exclude or limit VerbaLearn’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, or (iii) any other matter which under English law may not be limited or excluded.
6.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

7. Intellectual Property
7.1. All Intellectual Property Rights in the Course Materials, Courses, and the speeches made by trainers remain the intellectual property of VerbaLearn or its licensors, whether adapted, written for, or customized for the Client or not.
7.2. You are not authorized to:
(i) Copy, modify, reproduce, re-publish, sub-license, sell, upload, broadcast, post, transmit, or distribute any of the Course Materials without prior written permission;
(ii) Record on video or audio tape, relay by videophone, or other means the Course or Taught Course given;
(iii) Use the Course Materials in the provision of any other course or training, whether given by us or any third-party trainer;
(iv) Remove any copyright or other notice of VerbaLearn on the Course Materials;
(v) Modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Courses.
Breach of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including access to the Courses.
7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive license to use the Course Materials and the software in respect of the Course for the sole purpose of completing the Course and/or attending the Course.

8. Confidentiality
8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.
8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.
8.3. This clause shall continue notwithstanding the termination of these terms and conditions.

9. Termination
9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:
- Fail to pay your Fees when due;
- Act in an aggressive, bullying, offensive, threatening, or harassing manner towards any employee of VerbaLearn, any teacher or lecturer who provides the Courses, or any student who attends any Course;
- Cheat or plagiarize any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services;
- Steal or act in a fraudulent or deceitful manner towards us, our employees, or other students;
- Intentionally or recklessly damage our property or the property of our employees or other students;
- Are intoxicated through alcohol or illegal drugs while on our premises;
- Commit any criminal offence on our premises or where the victim is our employee or student;
- Are in breach of these terms and conditions.
9.2. On termination, clause 6 (liability), clause 7 (intellectual property rights), clause 8 (confidentiality), and clause 10 (assignment) shall continue notwithstanding such termination.

10. Assignment
Any Services provided by us under these Terms and Conditions are personal to you and cannot be transferred or assigned to any other person.
We shall be entitled to assign these terms and conditions to any other company without prior notice to you.

11. Entire Agreement
These terms and conditions, together with the Course Specific Terms and Conditions, constitute the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

12. Force Majeure
VerbaLearn shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes, Acts of God, terrorism, strikes, delays caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, or government edict or regulation.

13. Assignment
We may assign, transfer, or subcontract any of our rights or obligations to any third party at our discretion.

14. Data Protection
14.1. The nature of the Services provided by us means that we will obtain, use, and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services, you agree to this Use.
14.2. When you provide us with your personal details, you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased, and otherwise as required during the normal provision of the course.
14.3. We may also use the above Data and similar Data you provide us in response to surveys to aggregate user profiles and, unless you click on the relevant button, provide you with communications. We will not pass any personal data onto anyone outside of VerbaLearn.
14.4. To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name, IP address, the URL you came from and go to, and the parts of the Website you visit.
14.5. We use information such as your User ID, session identifiers, and password to enable us to identify whether you are using our services, assist with the provision of services, and ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.
14.6. Our products may link to third-party websites, and we are not responsible for their data policies, procedures, or content.
14.7. VerbaLearn endeavors to take all reasonable steps to protect your personal Data, including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting online over the internet and will not hold us responsible for any breach of security.
14.8. VerbaLearn may supplement the information you provide with information we receive from third parties, such as exam registration bodies or your employer.
14.9. If you wish to change or update the data we hold about you, please email us